News of a winter like no other!

Last updated on 08/03/2021



The situation has meant that we couldn’t press the ON button for the chairlifts, draglifts, cable cars and gondolas of our resorts.
This winter season was an occasion for you to discover the mountain in other ways, but we are looking forward to next winter when we can once again step into skis.

We would like to T.H.A.N.K. for your loyalty, your support and your patience!


We remain at your disposal!


Following the latest government announcements, the majority of our staff are working from home, however, we are still contactable…

If possible, please contact us by email:

– For the resorts of Flaine, Morillon, Samoëns and Sixt: customer service
– For the resort of Les Carroz:


Questions that you might be asking?


Are the pedestrian lifts, sledging slopes and beginner area magic carpets open?


The lifts are not open at the end of the season.


Is ski touring allowed?


The ski area is closed. All activities, including ski touring, are practised at the risk of the participants and under their full responsibility. Rescue services will not be provided by the ski patrol, but by the emergency services. In case of an emergency, call 112!

Beware: Even though the ski area is closed, preparation of the area is being carried out (controlled avalanche blasting, machinery movement…). We therefore ask you to be extra vigilant and to comply with safety advice.



How to get a refund for your lift pass?


For 2 to 14 day lift passes:

The ski area is closed and you had ordered lift passes: your order will be fully refunded without any action required on your part.


For season passes:

– If your lift pass is not used at all during the winter season, we will give you a full refund at the end of the season (regardless of the reason, no explanation needed).
– Season passes are sold with a guaranteed operating period of at least 12 weeks. Consequently, if the ski area were to open after the French half term holidays, we would partially refund you on a pro rata basis for the number of closed weeks.
For example, if the ski area only opens for 6 weeks (whether consecutive or not), during the season, we would refund you 6/12 of the cost of your season pass, for 5 weeks, we would refund you 7/12 of the cost, etc.

You simply need to make a written request at the end of the season to customer service, ( for the resort of Les Carroz).


See the Specific Online Sales Terms & Conditions for details.


What measures are being applied in the ski area?

For everyone’s safety, each of has a duty to respect the following health measures:
– It will be obligatory for anyone aged 11 and over to wear an approved mask (surgical, general public, accredited neck buff) in the lift queues, whilst boarding and on the ski lifts (with the exception of drag lifts), in all buildings (first aid posts, ticket offices, reception desks).
Masks and accredited Grand Massif neck buffs will be on sale at our ticket offices and online in early January.
– Physical distancing will be required in all waiting areas and will be marked out with barriers or banners.
– Hand sanitiser gel will be available.

And in addition to these measures:
– All of our staff will be undergoing regular screening.
– They are all aware of protective measures.
– Cabins are regularly disinfected.

If we are obliged to introduce measures to restrict the number of people, we guarantee access to the ski area to all holders of pre-bought lift passes (including season and Skillico passes).

All of these measures are subject to change depending on how the health situation evolves!

Even under our masks, we still welcome you with a smile!




Download the #ThisWinterI’mGoingSkiing leaflet


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