News of a winter like no other!

Last updated on 12/02/2021

 

 

At the Defence Council meeting held on 20th January, the government decided not to re-open the ski lifts for the French half term holiday period. As a result and at this time, we have closed our online shop.

Since December, we have maintained our recreational area through safety, preparation and servicing campaigns.

Like you, professionals and mountain lovers, we were hoping so much for this opening. But in spite of the various measures put in place to ensure the safety and health of skiers and our staff, it was a huge disappointment to us to receive this instruction.

Nevertheless, we are fully aware of the severity of the pandemic. Regardless of the necessary costs, safeguarding our health remains a priority for us.  To this end, we are complying with the closure instructions received, and continue to look forward to some spring skiing…

 

We remain at your disposal!

 

Following the latest government announcements, the majority of our staff are working from home, however, we are still contactable…

If possible, please contact us by email:

– For the resorts of Flaine, Morillon, Samoëns and Sixt: customer service
– For the resort of Les Carroz: experience@skilescarroz.com

 

Questions that you might be asking?

 

Are the pedestrian lifts, sledging slopes and beginner area magic carpets open?

 

The pedestrian lifts are not open.

Even though most ski lifts are closed, some of the beginner area magic carpets are open during the French half term holidays.  See the information below for each resort:

FLAINE:

The BISSAC magic carpet in Flaine Forêt, from 9am to 4pm – open to everyone and free of charge.

Sledging area in Flaine Forum is open.

LES CARROZ:

The magic carpets alongside the Figaro piste (blue run) and the Bardelle piste (green run) are open to everyone from 9.30am to 4.30pm and are free of charge.

Sledging areas open on Figaro, Bardelle and on the bottom of the Marmottes piste at Les Molliets.

The “Speed Dragoz” rail toboggan run is open from 10H to 17H.

MORILLON:

ESSERTOUX magic carpet from 9am to 4pm (closed on Saturdays) – open to everyone and free of charge.

ESF magic carpet open.

Sledging slope open. Snooc is permitted in Morillon Les Esserts.

SAMOENS:

ORATOIRE magic carpet from 9am to 4pm (closed on Saturdays) – open to everyone and free of charge.

ESF magic carpet open.

Sledging slope open.

SIXT:

Sledging slope open. Paret / yooner is permitted on the COMBE piste which has been groomed for this activity.

 

Is ski touring allowed?

 

In the resort of Morillon, ski touring trails are available on the MARVEL and DOÏNA pistes which have been groomed for this purpose.

In the resort of Samoëns, a ski touring trail has been created and marked by mountain rescue services on the DAHU piste in the direction of the Gouilles lake.

In the resort of Sixt, an introductory ski touring trail has been created on the side of the COMBE piste which has been groomed for this purpose.

 

The ski area is closed. All activities, including ski touring, are practised at the risk of the participants and under their full responsibility. Rescue services will not be provided by the ski patrol, but by the emergency services. In an emergency, call 112!

Beware: Even though the ski area is closed during the Christmas holidays, preparation of the area is being carried out (controlled avalanche blasting, machinery movement…). We therefore ask you to be extra vigilant and to comply with safety advice.

WHEN THE SKI AREA BECOMES (AGAIN) A MOUNTAIN DOMAIN

 

How to get a refund for your lift pass?

 

For 2 to 14 day lift passes:

The ski area is closed and you had ordered lift passes: your order will be fully refunded without any action required on your part.

 

For season passes:

– If your lift pass is not used at all during the winter season, we will give you a full refund at the end of the season (regardless of the reason, no explanation needed).
– Season passes are sold with a guaranteed operating period of at least 12 weeks. Consequently, if the ski area were to open after the French half term holidays, we would partially refund you on a pro rata basis for the number of closed weeks.
For example, if the ski area only opens for 6 weeks (whether consecutive or not), during the season, we would refund you 6/12 of the cost of your season pass, for 5 weeks, we would refund you 7/12 of the cost, etc.

You simply need to make a written request at the end of the season to customer service, (experience@skilescarroz.com for the resort of Les Carroz).

 

See the Specific Online Sales Terms & Conditions for details.

 

What measures are being applied in the ski area?

For everyone’s safety, each of has a duty to respect the following health measures:
– It will be obligatory for anyone aged 11 and over to wear an approved mask (surgical, general public, accredited neck buff) in the lift queues, whilst boarding and on the ski lifts (with the exception of drag lifts), in all buildings (first aid posts, ticket offices, reception desks).
Masks and accredited Grand Massif neck buffs will be on sale at our ticket offices and online in early January.
– Physical distancing will be required in all waiting areas and will be marked out with barriers or banners.
– Hand sanitiser gel will be available.

And in addition to these measures:
– All of our staff will be undergoing regular screening.
– They are all aware of protective measures.
– Cabins are regularly disinfected.

If we are obliged to introduce measures to restrict the number of people, we guarantee access to the ski area to all holders of pre-bought lift passes (including season and Skillico passes).

All of these measures are subject to change depending on how the health situation evolves!

Even under our masks, we still welcome you with a smile!

 

#CetHiverJeSki

 

Download the #ThisWinterI’mGoingSkiing leaflet

 

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