Fully committed so that skiing remains enjoyable!

Last updated on 25/11/2020

There’s no escaping it, the 2020-2021 winter season will be very different from previous ones. Nevertheless, we can’t wait to see you here again!

Following the French president’s speech on Tuesday 24th November, we cannot commit ourselves, at this moment in time, to an opening date of our ski area and are waiting for government clarification.

However, rest assured, that we are ready to welcome you in the best possible conditions and in compliance with applicable health protocols, as soon as that becomes possible!


We remain at your disposal!


Following the latest government announcements and since national lockdown was reintroduced from Friday 30th October, the majority of our staff are working from home, however, we are still contactable…

If possible, please contact us by email:

– For the resorts of Flaine, Morillon, Samoëns and Sixt: contact@grand-massif.com
– For the resort of Les Carroz: experience@skilescarroz.com

We can also be contacted by telephone:
– From Monday to Friday 9am to 12 noon and 1pm to 5pm on +33 (0)970 821 153 (times subject to change)


Rest assured! Like you, we are adapting!


Getting to the ski area:

It is obligatory to wear a mask in our resorts’ shuttle buses.

Limit your waiting time, by using the dedicated geo-tracking app to find out where your bus is in real time.


In the ski area:

For everyone’s safety, each of has a duty to respect the following health measures:
– It will be obligatory for anyone aged 11 and over to wear an approved mask (surgical, general public, accredited neck buff) in the lift queues, whilst boarding and on the ski lifts (with the exception of drag lifts), in all buildings (first aid posts, ticket offices, reception desks).
Masks and accredited Grand Massif neck buffs will be on sale at our ticket offices and online in early January.
– Physical distancing will be required in all waiting areas and will be marked out with barriers or banners.
– Hand sanitiser gel will be available.

And in addition to these measures:
– All of our staff will be undergoing regular screening.
– They are all aware of protective measures.
– Cabins are regularly disinfected.

All of these measures are subject to change depending on how the health situation evolves!

Even under our masks, we still welcome you with a smile!


In terms of sales conditions:

We recommend buying lift passes online to avoid having to queue at the ticket office and contact with others. We can send your order with your ski cards all ready to use to your home before your holiday. If you already have a ski card, you can charge it with a lift pass just a few minutes before going skiing!

Book online!

Nevertheless, for those who wish to or don’t have any choice but to buy in person at our ticket offices, these will be adapted in order to enhance their health security (protective glass, including between desks; regular cleaning and disinfection of payment terminals and ticket machines)

At the moment, there are no plans to restrict the number of people in the ski area. However, if it turns out that we have to introduce such a measure, we guarantee access to the ski area to all holders of pre-bought lift passes (including season passes).


For 2 to 14 day lift passes:

– We undertake to cancel and refund your holiday lift passes in the event that you are unable to get to our resorts (positive COVID-19 virology screening test, quarantine, lockdown measures…)*.
– If the ski area has to shut during your holiday, we guarantee refund of your holiday lift pass on a pro rata basis for the days not used.

You simply need to make a written request to contact@grand-massif.com (experience@skilescarroz.com for the resort of Les Carroz).

*Before the lift pass’s first day of validity.


For season passes:

– If your lift pass is not used at all during the winter season, we will give you a full refund at the end of the season (regardless of the reason, no explanation needed).
– Season passes are useable with a guaranteed operating period of at least 12 weeks; if the ski area is closed by order of government authorities resulting in the ski area being open for fewer than 12 weeks during the season, we would partially refund you on a pro rata basis for the number of closed weeks.
For example, if the ski area only opens for 11 weeks (whether consecutive or not), during the season, we would refund you 1/12 of the cost of your season pass, for 10 weeks, we would refund you 2/12 of the cost, etc.

You simply need to make a written request at the end of the season to contact@grand-massif.com, (experience@skilescarroz.com for the resort of Les Carroz).


See the Specific Online Sales Terms & Conditions for details.




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