FREQUENTLY ASKED QUESTIONS

Where can i find information about the opening status of the ski slopes and lifts ?

To find out the opening status of the ski slopes and lifts, click here!

In the “live info” menu, you can check the opening status of the ski lifts and ski runs for the whole ski area or by resort.

If you scroll to the bottom of the page, under the “Ski Area Status” menu, you will find the “Ski Slopes and Lifts” menu.

The ✔️ symbol to the right of the ski slope or ski lift means that it is open.

The ❌ symbol to the right of the ski slope or ski lift means that it is closed.

This information is also available on our mobile app. You can download it from the app stores.

What are the opening times of the ski lifts ?

To see the opening hours of the ski lifts, click here!

If you scroll to the bottom of the page, under the “Ski Area Status” menu, you will find the “Ski Slopes and Lifts” menu.

The opening hours are listed under the name of each ski lift.

This information is also available on our mobile app. You can download it from the app stores.

Which users are permitted on each lift ?

Would you like to access the ski lifts on foot, accompanied by a dog, with a snowscoot or a sledge ?

For a list of users admitted on each lift, click here.

The webcam image is frozen at date X. What can i do ?

In-house support services receive notifications as soon as a webcam is down.

 

What are the shuttle bus timetables ?

To see the shuttle and ski bus timetables, click here !

You can also find all the information you need in the “Shuttle Timetable” section of our Grand Massif app.

 

Where can i find the piste map ?

Remember the “0 papier – 0 waste” solution and reduce your carbon footprint. Nowadays, there are three options available to you:

You can still get the piste map in paper format at a cost of 1 euro per map.

Where can i find the rules for a Grand Massif Competition ?

To download the rules for the competition linked to the customer satisfaction survey Click here !

What about adaptive skiing?

There are many skiing activities available within the Grand Massif ski area for people with disabilities. Find out more

How can i contact the Grand Massif customer service department ?

How can i make a purchase or top up online ?

If you are making a purchase ?

Make your booking on our site by fallowing the instructions on the screen or by downloading our Grand Massif mobile app.

Are you wanting to top up your pass ?

Simply enter the number shown on your pass. Top-ups are immediate: in just 5 minutes, the time it takes to put on your skis, you can head to one of our ski lifts and enjoy the ski slopes straight away.

What payment methods are accepted ?

• For online payments via our online sales site :
We accept credit cards (Visa, Mastercard, American Express) and ANCV connect holiday vouchers
• For payments at the ticket office :
We accept credit cards (Visa, Mastercard, American Express), cash, cheques and ANCV paper holiday vouchers.

WHAT DOES MY LIFT PASS GIVE ME ACCESS TO ?

Explore the Grand Massif ski area and its 5 resorts. Whether you’re an experienced skier or just looking to get started, we have areas to suit all levels of skier.

– The “GRAND MASSIF” ski area means that you can ski in all 5 resorts.

– The “VILL4GES” ski area gives you access to the 4 village resorts: Les Carroz, Morillon, Samoëns and Sixt.

– The “FLAINE” ski area is ideal for those who wish to discover new high mountain horizons.

– The “SIXT” ski area is ideal for families or beginners who wish to ski in complete tranquillity.

– The “BEGINNER” area allows you to progress on ski-runs at your own pace. There is one “BEGINNER” ski area in each resort.

What does the pedestrian pass give me access to ?

The pedestrian pass allows you to use certain gondolas and chairlifts to enjoy resort summits or accompany children to ski lessons.

Please note! You can only make one return trip on the same day.

The 6-day pedestrian pass allows unlimited use of the ski lifts over 6 non-consecutive days.

Is there a student rate for the Grand Massif ?

No, there is no specific student rate for the Grand Massif.

However, the Skillico deal offers discounts ranging from 10% to 40% off your days skiing with the GRAND MASSIF, FLAINE, or VILL4GES lift passes throughout the winter season.

Find out more about the deal  Skillico

What should i do in the event of an unforeseen event (holiday cancellation, change of plan,...)?

In the event of unforeseen events, such as changes of plan or adverse weather conditions, we recommend that you take out our “Serenity Advantage” for only 9€ per ski pass.

What is the Serenity Advantage ? It guarantees that you :

1 – Can cancel your lift passes up to the day prior to your first skiing day. You will then receive a full refund!

2 – Benefit from the best available offer in the event of a reduction in our rates in situ, particularly due to adverse weather conditions. The difference beetween the rate applied and the purchase price will be refunded upon request.

This guarantee is only available as part of the Early Booking offer. Find out more about this offer !

Are you sure you're properly insured ?

“My Ski Insurance” covers you a cost of 3.70 per person per day. 

The insurance covers rescue costs (transport & search), equipment hire and ski lessons. Find out more…

What is a skicard ?

A Skicard, also know as a hand-free pass, is compulsory in order to access ski lifts. This smartcard is:

  • Free for all online purchases,
  • Payable(2€) for all purchases made at ticket offices and machine automated.

It can be topped up.

Once you’re on the slopes, and for your own convenience, place your Skicard in a left-hand pocket. The smartcard will be automatically detected when you use our ski lifts giving you access to the ski slopes.

How can i benefit from a group rate ?

“Group” rates apply for a minimum of 20 people. These rates are available to associations, public bodies and work committees. For more information, write to contact@grand-massif.com

What should i do if i've lost my lift pass ?

Go to one of our ticket offices with your receipt, and we’ll reload your pass onto a new Skicard.

You will be asked to pay a 20 euros administration fee.

Tip : When making purchase at a ticket office, we suggest that you take a photo of your receipt in case you lose it.

How can i make a purchase or top up online ?

Book your Season pass

What payment methods are accepted ?

You can pay for your Season pass by:
– Credit/debit card (Payment in 2 or 3 instalments at no extra cost is permitted for all orders equal to or greater than 400 euros)
– AMEX

What are the cancellation and refund terms and conditions ?

The purchase of a Season ticket is final and binding. It does not enltitle you to any compensation whatsoever, other than those described in our Sales Terms and Conditions.

If your Season Pass originates in Flaine, Morillon, Samoëns ou Sixt, please consult the GMDS Sales Terms and Conditions.
If your Season Pass originates in Les Carroz, please consult the Soremac Sales Terms and Conditions.

Is the Season Pass nominative ?

The Season pass is nominative. In addition, you will be asked to upload a photo when you make your booking.

How does my membership work ?

Skillico memberships are renewed automatically.
This renewal takes effect on your membership date for a period of one year.

As such, you will receive two emails notifying you of your membership renewal in the last two months prior to your renewal date.

If you do not wish to renew your membership, simply submit a request in your account on the website Ski à la Carte

What do i do if my skillico pass is lost/stolen ?

The cost of replacing a card is 10 euros, billed at the end of the month.

Please note: once the card has been blocked and replaced, it cannot be reactivated, even if it is found before the new one has been sent.

Who do i contact if i have a problem ?

Contacter le Service client

Écrivez-nous

Vous avez acheté votre forfait à Flaine, Morillon, Samoëns ou Sixt ? Ecrivez à contact@grand-massif.com

Vous avez acheté votre forfait aux Carroz? Ecrivez à experience@skilescarroz.com

Appelez-nous

Vous préférez parler de vive voix avec nous ?
Appelez-nous via le standard au : +33 4 50 90 40 00

Du Lundi au Jeudi de 8h30 à 12h - 13h à 17h30