CONTACT US

CONTACTING THE GRAND MASSIF’S CUSTOMER SERVICE

Do you need to contact customer service for information about the Grand Massif ski offers, or to make a claim?

– Contact Grand Massif customer service by email:

Did you buy your lift pass in Flaine, Morillon, Samoëns or Sixt? Fill out the customer service

Did you buy your lift pass in Les Carroz? Write to experience@skilescarroz.com

– Contact Grand Massif customer service by phone:

For the resorts of Flaine, Morillon, Samoëns and Sixt: Call customer service on +33(0)4 50 90 40 00

For the resort of Les Carroz: Call customer service on +33(0)4 50 90 00 42

In accordance with our general conditions of sale, requests should be processed within 2 months. It is recommended not to open multiple files so as not to slow down processing times.

WERE YOU WITNESS TO AN ACCIDENT? ALERTING SKI PATROL:

Call the nearest service according to the resort in which you witnessed the accident:

– Flaine : +33(0)4 50 90 80 58

– Les Carroz :  +33(0)4 50 90 00 42

– Morillon, Samoëns, Sixt : +33(0)4 50 34 42 05

DO YOU NEED RESORT INFORMATION? CONTACT THE TOURIST OFFICE:

Are you looking for information in relation to the resort in which you are staying (entertainments, events, equipment rental, accommodation or restaurants, …)? The tourist office staff are at your service:

– Flaine:

Formulaire de contact

By phone : +33 (0)4 50 90 80 01

– Les Carroz:

By email: carroz@lescarroz.com

By phone: +33 (0)4 50 90 00 04

– Haut Giffre Tourisme (Morillon et Sixt):

Formulaire de contact

By phone:+33 (0)4 50 34 49 36

– Samoëns:

By email: infos@samoens.com

By phone: +33 (0)4 50 34 40 28